Our returns and refund policy at Finecost Foods is designed to provide you with peace of mind. If you're dissatisfied with your order, the following return terms apply:

 

• The product(s) were returned within 2 hours of the purchase.​

• The product(s) were returned with no alterations to original packaging i.e. not opened/ consumed.

• For damaged/ spoiled food items, customers will be required to show us proof by means of product photos, videos or by means physical presentation upon return.

• Upon approved inspection, customers can opt to have the damaged/ spoiled product replaced with another similar product of the same value.

 

The following are non-refundable:

• Delivery/ courier fees once the order has been dispatched. 

• Incorrect orders placed by the customer.

• Delays caused by circumstances beyond our control (traffic, weather, power outages, couriers) are non-refundable.

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​Cancellation Policy

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At Finecost Foods we strive to prepare and deliver all orders in a timely manner. Because food products are perishable, the following cancellation terms apply:​

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• Customers may cancel an order free of charge, if the cancellation request is made before the order is prepared, packed or dispatched, and hasn't been paid for. 

• Once food preparation, slicing, packaging, or dispatch has begun, orders cannot be cancelled and refunds may not be issued, except in cases where: The order could not be fulfilled by us, or the wrong items were delivered.

• For orders paid using debit or credit cards, approved refunds will be processed back to the original card/payment method used during checkout. Cash refunds will not be issued for card transactions. 

• Once approved refunds are usually processed by us within 2 business days. Customers will receive email confirmation once the refund has been submitted for processing.

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For cancellations, refund requests, or order issues, please contact:

Phone/WhatsApp: 0813766848
Email: vaino@finecostfoods.com
Daily Operating Hours: [9AM - 7PM]